IVR or Interactive Voice Response is a very helpful Hosted PBX phone system feature that will help you interact with your customer onset of the call by having Hosted PBX phone system. The IVR allows your customer to reach different department by using touch tone keypad or voice recognition. This process will automate customers interaction without any human intervention it will help business to reduce the cost of many call inquiries such as tech support sales or customer service. The IVR can also detect inputs from customer either from touch tone or through their voice and the system will help the customer with a pre-defined menu that will help them to move and get the right person
The Hosted PBX IVR system breaks down the process into a series of menus options that can help customer to navigate easily and can also handle large volumes of calls without the need of a person operating it. IVR system will identify and divide the callers according to the option they choose from the menu options. You can project your business as a multi-department company since the customer who are calling will never know if your sales and support departments are same or not. This will make your customer more satisfied and possibly increase customer waiting on the line for a representative. You will also be able to reflect a high class image to your client which will definitely build their trust and have full faith in your business capabilities.
The Hosted PBX IVR will not only manages great efficiency in all the voice call traffic but will help you get a better level of customer feedback and very efficient call handling. IVR system gathers customer information by asking simple question and choose the best possible transfer for the customer. The information given to the IVR or the callers information will be readily available and be transferred to the handling personnel which will help him facilitate the customer in a much better way. Small or medium size business can opt in to have these IVR feature and make their company look bigger than it really is.
The automated system or IVR system will also help you reduce the cost of hiring and training personnel who can manage your calls. Aside from improving your telecommunication system having a Hosted PBX IVR system offers a lot of features like call conferencing, voicemail and also having a customized welcome message, it will help you as well on focusing more on the business side and the Hosted PBX will take care of your business telecommunication needs.
The Hosted PBX IVR system breaks down the process into a series of menus options that can help customer to navigate easily and can also handle large volumes of calls without the need of a person operating it. IVR system will identify and divide the callers according to the option they choose from the menu options. You can project your business as a multi-department company since the customer who are calling will never know if your sales and support departments are same or not. This will make your customer more satisfied and possibly increase customer waiting on the line for a representative. You will also be able to reflect a high class image to your client which will definitely build their trust and have full faith in your business capabilities.
The Hosted PBX IVR will not only manages great efficiency in all the voice call traffic but will help you get a better level of customer feedback and very efficient call handling. IVR system gathers customer information by asking simple question and choose the best possible transfer for the customer. The information given to the IVR or the callers information will be readily available and be transferred to the handling personnel which will help him facilitate the customer in a much better way. Small or medium size business can opt in to have these IVR feature and make their company look bigger than it really is.
The automated system or IVR system will also help you reduce the cost of hiring and training personnel who can manage your calls. Aside from improving your telecommunication system having a Hosted PBX IVR system offers a lot of features like call conferencing, voicemail and also having a customized welcome message, it will help you as well on focusing more on the business side and the Hosted PBX will take care of your business telecommunication needs.